Shipping & Returns

Shipping

All items are posted via Australia Express Post, with exception of heavy, bulky items in which courier service is arranged.

General orders within Australia reach their intended destination within 4 to 8 days once the order is shipped.

Please allow an extra 1-5 days for our larger and bulky items when shipped to Western Australia and the Northern Territory.

Orders, including express orders, are generally dispatched on the business day following the day your order was placed. Please note delivery times indicated above are estimates only and while every effort is made to ship your order as soon as possible, delivery times are not guaranteed.

Delivery is subject to availability, and we will offer a full refund or store credit for any item unexpectedly delayed or unavailable.

Large and bulky items incur a shipping fee, which is estimated upon entry of delivery details.

For urgent orders, please contact us info@campingco.com.au before ordering.

Track your order

Once your order has been dispatched for delivery, you will receive an email with a tracking number and the shipping provider.  If you click on the tracking number, it is linked to the shipping provider which will display the tracking status.

COVID-19 Update

Shipping – Australia Post and Toll have noted delays to shipping and delivery services

Dispatch – There may be some delays to dispatch

Like so many other businesses, at Campingco.com.au we’re doing everything we can to ensure the health and well being of our customers, team and community. We are also doing our best to ensure you have the most up-to-date information relating to your order, so please read on to find out what impacts there may be and what we’re doing to address the situation where we can:

Impact on shipping

Our freight partners are working to ensure parcels are delivered as quickly and safely as possible. Australia Post and Toll have also taken extra measures to protect the health and safety of customers and their staff by reducing physical interaction. There may also be shipping delays as our freight partners work through the impacts of increased logistical challenges for the postal network at this time.

Please note that due to the increased demand and workforce capacity constraints to sort and process packages, there may be an additional small delay for Australia Post deliveries to Victorian addresses.

Tracking – If your order is being sent with tracking, there are a few orders that are currently only receiving a scan event when they reach their destination state/distribution Centre. The Australia Post tracking tool and the Toll tracking tool and the tracking link provided within your order confirmation can provide estimated arrival dates and will give you an update if there are any additional and unforeseen delays. If your parcel appears not to be moving, please be assured that both freight providers are still working hard to get your parcel to you as quickly as they can!

Updates to the Australia Post response and procedures can be found via the link below:

Impact on dispatch

Our warehouse is located in Melbourne, there may be small delays in dispatch as our warehouse crew work hard to fill orders as quickly as possible whilst also ensuring they comply with all COVID safe plans.

In addition, as more people look to shop safely online and dispatch demand increases, this may all lead to potential delays of up to a few days in some instances. We thank you in advance for your understanding and patience as our team works as quickly (and as safely!) as they can to get your gear on its way to you.

Impact on product availability

Our inventory is updated live, so any item you can add to your cart is what we have ready to ship out to you! While some of your favourite products may take a little longer to restock than usual during this time, you can continue to confidently look, and shop knowing that our stock levels are being continuously updated.

Returns

You are required to notify Campingco.com.au within ten working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage, in order to proceed with the warranty process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to describe the problem precisely and provide evidence to support your claim.

Refund generally takes up to three business days to process and will notify you once the refund has been processed. However, please allow an additional five working days on top for your financial institution to process it.  Refunds can only be made back to the payment method used for your order and of items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased

A refund or replacement will not be provided if products are abused, misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Refused items will be posted back to you, and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the items, we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

Bulky items

State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799